I did not receive a Razer ID One-Time Authentication Code or OTP

Updated: 23-Apr-2026 | Answer ID: 1311
This anwer provides information on what to do if you did not receive a Razer ID One-Time Authentication Code or OTP.

 

If you did not receive a Razer ID One-Time Authentication Code or OTP, request for a new one to be sent to your mobile number. To do this:

  1. Log in to your Razer ID account.
  2. Click the "2-Step Authentication" option under the "SECURITY" menu.
  3. Select the "Mobile Phone" method.
  4. Input your mobile number and press Enter.
  5. The system will then send you the code. If nothing arrives, wait for the "New Code" button to appear.
  6. Once the button appears, click on it to request a new code.

If the issue persists, try using the Authenticator app method which is more reliable. It works by generating a security code on your mobile device that is not tied to any of your SIM cards or mobile numbers. See the answer below for more details.

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