Verizon users cannot receive an SMS text message on the Razer Phone 2

| Answer ID: 1560
If you are a Verizon user that cannot receive an SMS text message on the Razer Phone 2, this answer will help you with the fix.

 

If you are a Verizon customer and you cannot receive a text message on the Razer Phone using your existing SIM card from a CDMA capable phone, you will need to have your network rules adjusted. Follow these steps to resolve this issue:

  1. Log in to your MyVerizon account on the Verizon website, https://www.verizonwireless.com/my-verizon/.

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  2. Hover over the “My Devices” link at the top of the page.

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  3. Choose “Activate or Switch Device” from the available menu.

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  4. Select “Activate a device on an existing line”.

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  5. Follow the on-screen activation steps.

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This will allow Verizon Network to recognize that your Razer Phone 2 is not a CDMA phone and they will apply the network rules appropriately. If you have problem or questions with activation, contact Verizon Support for further assistance https://www.verizonwireless.com/support/.

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