There's no audio output when using the Razer Kraken 2019 on my Xbox console

Step-by-step guide

1. Disconnect the headset from the bottom of the controller then reconnect it firmly into the 3.5mm port on the controller.

   Note: Never pull on the headset cable when trying to disconnect the headset from the controller. Instead, disconnect it by pulling on the body of the headset plug.

2. Increase the volume level of the headset. To do this:
   1. Go into the “Settings” on your Xbox console
   2. Choose “Devices & accessories”.
   3. Select your controller and adjust your audio level.
3. Connect the Kraken to an alternate device like a laptop or mobile phone to confirm there is no hardware fault with the headset.