You are always welcome to share your feedback with us. If you are experiencing issues or would like to provide feedback about our software, follow the steps below:
Note: Razer Synapse can function without an internet connection. However, the ability to send feedback is limited.
- Razer Synapse 4 displays an error if you attempt to submit feedback without an internet connection.
- Razer Synapse 2.0 allows you to send feedback, which will be stored within the session and sent automatically once an internet connection is established.
Select Razer Synapse version
Razer Synapse 4
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Click on “FEEDBACK” from the DASHBOARD or go to the “FEEDBACK” tab.
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Indicate your concern in detail.
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Click “SUBMIT” to send us your feedback.
Note: If you are reporting a bug, check the "Send log file" for us to review and investigate the issue in detail.
Razer Synapse 2.0
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Click the “cog” icon beside your email address located at the top-right part of the window.
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Click “SUBMIT FEEDBACK”.
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If you are in “Offline Mode”, this window will pop up. Select “YES”.
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Indicate your concern in detail. If you are reporting a bug, check the "Include log file" for us to review and investigate the issue in detail. Then, click “SEND” to send us your feedback.
