Applicable Model:
Firmware v15_r1
- https://rzr.to/GDpaK | July 15, 2019
- Fixed the issue that some headsets with v0014 firmware sometimes may not be able to power on and needs to be recovered after running out of battery.
Follow the detailed instructions below to run the updater on your device.
Step-by-step Process
Before you start
-
Save all files and close all programs.
-
Download the latest driver.
Update process
- Run the downloaded firmware. The installer will prompt you to close Synapse and all other applications, If you have already done so, click "OK" to proceed.

- Plug in the wireless USB transceiver (dongle) to your PC.
- Connect the headset to the PC using the charging cable provided with the product.
- Launch the downloaded file.

- Click "UPDATE" and wait for the process to complete.

- Click "CLOSE" once the firmware update has been successfully applied.

Is this answer helpful?
Before you start
-
Save all files and close all programs.
-
Download the latest driver.
Update process
- Run the downloaded firmware. The installer will prompt you to close Synapse and all other applications, If you have already done so, click "OK" to proceed.

- Plug in the wireless USB transceiver (dongle) to your PC.
- Connect the headset to the PC using the charging cable provided with the product.
- Launch the downloaded file.

- Click "UPDATE" and wait for the process to complete.

- Click "CLOSE" once the firmware update has been successfully applied.

Is this answer helpful?
Update process
- Run the downloaded firmware. The installer will prompt you to close Synapse and all other applications, If you have already done so, click "OK" to proceed.

- Plug in the wireless USB transceiver (dongle) to your PC.
- Connect the headset to the PC using the charging cable provided with the product.
- Launch the downloaded file.

- Click "UPDATE" and wait for the process to complete.

- Click "CLOSE" once the firmware update has been successfully applied.
