How do I access my Razer Phone if I forgot the security lock code?

Updated: 23-Aug-2023 | Answer ID: 1655
This answer will show you what to do if you forgot the security lock code on your Razer Phone.

 

If you cannot access the Razer Phone because of a security lock on your Password, numeric password, lock pattern, and so on, select one of the two methods below to recover your phone.

Important Note: All methods will erase data from your phone.

  • If your phone is linked to your Google account click here. (preferred and easiest method)
  • If you enabled Secure Startup, click here.

Erase data via Android Find

If you have linked the phone to a google account, you can recover the phone by erasing the contents from your computer. Do note that doing so will cause all data to be permanently erased from your phone.

  1. Go to https://www.google.com/android/find.
  2. Log in using the Google account linked to the Razer Phone.
  3. Select the Razer Phone and then choose "ERASE DEVICE".

ERASE DEVICE option on the google account window

  1. Confirm the action by clicking the "ERASE DEVICE" button.

ERASE DEVICE button on the google account window

  1. You will be asked to sign-in again to proceed.
  2. Click "Erase" when prompted to proceed. Once confirmed, the Razer Phone will reset to factory settings.

Erase option on the confirmation window

Reset via Secure Startup

  1. Do 20 attempts to recover the password. There is a lock-out period of 30 seconds after 5 initial failed attempts.
  2. After the 21st attempt, you will be warned with a message that the device will be reset after 9 more failed attempts and will revert to out of box factory settings. (Must enter all 4 digits to be qualified as an attempt)

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