How to troubleshoot a Razer Phone when the camera does not work

Updated: 29-Mar-2023 | Answer ID: 1713
This answer will show you how to troubleshoot your Razer Phone whent its camera is not working properly.

 

Below are the steps to fix camera issues on your Razer Phone.

  1. Ensure there are no obstructions such as phone covers and screen protectors on the camera. Do this for both the front and back cameras.

  2. Check if you are running the latest software for the device. Ensure the "Razer Camera 2" application is updated as well.

  3. Clear up some storage space by deleting unused files, apps, images, or videos if an error message shows up telling you that the memory is full.

  4. If the camera does not completely work, shows a blank screen, or does not work at all, force close the app to reboot the camera.

    1. Go to Settings > Apps & notifications.

      Razer Phone settings screen

    2. Tap on "Camera".

      Razer Phone app info screen

    3. Tap on "FORCE STOP".

      Razer Phone app info screen

    4. Launch the Camera app again to check.

  5. Perform a factory reset if the issue persists.

    1. Back up your data before resetting your phone. Go to Settings > System.

      Razer Phone settings screen

    2. Tap on “Advanced”.

      Razer Phone system screen

    3. Tap on “Backup”.

      Razer Phone system screen

    4. Toggle “Back up to Google Drive” on.

      Razer Phone backup screen

    5. Go back to Settings > System > Advanced.
    6. Tap on “Reset options”.

      Razer Phone system screen

    7. Tap on “Erase all data (factory reset)”.

      Razer Phone reset options screen

    8. On the next window, tap “RESET PHONE”.

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