Go through the following steps:
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Wait two minutes for the Nabu X to reboot itself. You should see a start-up sequence and feel a vibration.
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Shut down the Nabu X Utility, Nabu X Fitness app, and the new Nabu app.
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Delete the Nabu X Utility and Nabu Fitness apps as they are outdated.
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Unpair (forget) the Nabu X in your phone's Bluetooth settings.
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Turn off/on (restart) the Bluetooth of your mobile phone.
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Restart the new Nabu app and try the firmware update again.
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Keep your mobile phone and Nabu X close together during the firmware update process.
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Wait until the update is successfully completed.