How to use the Dongle Recovery Tool to restore and pair or connect a Razer Nari headset to a system

| Answer ID: 1754
This answer shows you how to use and where to download the Dongle Recovery Tool to recover the dongle to pair your Razer Nari headset to your system.

Razer Nari/Nari Ultimate Dongle Recovery Tool Guide

There are times when you lose the pairing or connection between your Razer Nari or Razer Nari Ultimate headset to your system. The Nari Dongle Recovery Tool was made to help you restore the connection and pair you headset and system once again. If you need help pairing your Razer headset after downloading the recovery tool, please check out How to pair your wireless USB dongle to a Razer Nari headset using the Razer Nari Pairing Utility.

Below is a step-by-step process on how to use the Nari Dongle Recovery Tool for the Razer Nari or Nari Ultimate.

Dongle Recovery Tool version:

Release notes:

  • Fixed an issue where the headset is detected as “Avnera AV6301” device instead of Nari or Nari Ultimate.

  • Fixed an issue where the microphone is not working when used in wireless mode.

Below are the steps to install the Nari Dongle Recovery Tool:

Note: Make sure that you have already downloaded the latest version through the link above before proceeding.

  1. Run the “NariDongleRecoveryTool_vX.XX.XX.exe” which is located in the “Downloads” folder of your computer.

    Locate the Nari Dongle Recovery Tool in downloads

    Note: Downloaded file location may vary, depending on which folder you selected prior to the download.

    Location of the recovery tool may vary

  2. Follow the instructions on the “REMINDER” section and Click “NEXT”.

    Click Next to proceed

  3. Plug in your Razer Nari or Nari Ultimate dongle to your computer and click “RECOVER”.

    Click recover to start the process

  4. Wait until the progress bar reaches 100%.

    Recovery in progress

  5. Click “CLOSE” once the recovery process is complete.

    Close after process is completed

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