My Razer Nari, Nari Essential, or Nari Ultimate headset cannot connect or pair to the replacement dongle

Updated: 15-Jan-2026 | Answer ID: 1760
This article provides instructions on troubleshooting pairing issues of Razer Nari headsets with the replacement dongle.

This answer resolves replacement dongle pairing issues with all Razer Nari headsets including Razer Nari, Razer Nari Ultimate, and Razer Nari Essential.

Step-by-step process

  1. Pair the replacement dongle with the headset first.

    1. Use the Dongle Recovery Tool if you need to recover your dongle.

  2. Download the appropriate utility.

  3. Pair or connect your wireless USB dongle to a Razer Nari headset using the Razer Nari Pairing Utility. See How to pair your wireless dongle to a Razer Nari headset for more details.

You can view the video below for instructions or review a copy of the video transcript.

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