The Dolby Atmos has stopped working on my Razer Phone

Updated: 20-Nov-2025 | Answer ID: 1773
This answer shows the steps to help fix issues on the Dolby Atmos on your Razer Phone.

 

The Dolby Atmos Technology on the Razer Phone enhances the dual front-firing stereo speakers for an immersive audio experience. If the Dolby Atmos has stopped working, follow the steps below to fix the problem.

Note: Before proceeding to the troubleshooting steps, ensure that the Razer Phone is up to date. Navigate to Settings > System > Advanced > System update > Check for update.

  1. Go to Settings and tap “Sound”.
  2. Tap “Launch Dolby Atmos App”.

    Sound settings from Razer Phone where you can launch the Dolby Atmos app.

  3. Turn off Dolby Atmos by tapping the power icon on the top-right corner of the screen.

    Dolby atmos app interface with the power button highlighted.

  4. If you are using your headset or earphones, go to My Razer Phone is not producing sound on my headphones.

    Note: Be sure to use the audio dongle that comes with the Razer Phone 2. It is not recommended to use the audio dongle from Razer Phone 1 with the Razer Phone 2 or vice versa.

  5. If there are no audio devices connected to your Razer Phone 2, follow the steps in My Razer Phone is not producing sound on its speakers.

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