I purchased a Razer Phone Theme and it did not download

| Answer ID: 1824
This article provides instructions on how to successfully download your purchased theme from the Razer Phone Theme store.

If you have experienced an issue with the Razer Phone Theme store not downloading the theme you have paid for, ensure that the Razer Phone is up to date. This rare instance happen if the connection to the network is not strong. 

Ensure you have a strong network connection and follow the steps below to resolve the issue.

  1. Navigate the app and select a theme of your choice.

    Sample theme of choice

  2. Tap "BUY".

    Tap buy button to purchase

    You will receive a confirmation message once the purchase has been made.

    Payment confirmation message

  3. If the purchase the theme does not download, press the back button on the Razer Phone.

    Theme not downloading after purchase

  4. Select the theme you have recently purchased again to refresh the page

  5. Click the download button.

    Theme page with download button

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