Perform the tips below to fix function issues with your Stereo audio adaptor:
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Update your controller's software to support the Stereo Headset Adaptor.
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Ensure your controller has fresh batteries. When the batteries get weak, some controller functions like audio and rumble get turned off to conserve the remaining power.
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Ensure your headset adaptor is firmly plugged into your controller and your stereo headset's 3.5 mm cable is securely plugged into the headset adaptor. You will know it's plugged in properly if you press the mute button and LED lights up.
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Connect your Stereo Headset Adaptor to another controller. If the adaptor works on the second controller, try updating the first controller again.
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If the steps above did not work, check the manual or consult the manufacturer of your controller.
