Malfunctioning USB ports can be caused by outdated software, hardware issues, or both. Follow the steps below to isolate the issue and perform the appropriate fix.
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Ensure that the issue is not caused by the accessory being connected.
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Connect the device to another computer to see if it is functional.
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If the device behaves normally while connected to this alternate computer, the port might be broken.
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If the issue persists, or you are experiencing intermittent connection, perform the following:
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Swap out the USB cable.
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Test if the accessory is functional.
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If the steps above do not solve your problem, ensure that your drivers are updated. See How to get the latest software and driver updates from Windows for more details.
