USB storage device is not recognized by my Razer Sila

Updated: 20-Feb-2025 | Answer ID: 1887
This article provides steps on how to resolve issues when the USB storage device not recognized by the Razer Sila.

 

Note: Live support for Razer Sila is no longer available. Please refer to our knowledge base or Insider Forum for support.
 

A USB storage device stores digital information or files. When connected, the USB storage device acts as a remotely-accessible file storage option for all devices connected to the Razer Sila. An unrecognized USB storage device is often due to improper device format or storage device hardware failure.

To resolve the issue, follow these steps:

  1. Format your USB storage device in FAT, FAT 32, or NTFS.
     
  2. Make sure that your USB storage device has only one partition.
     

  3. Plug your USB storage device if it requires an additional power supply to work.

  4. Verify that your USB storage device does not have faulty hardware.

    • Look for its LED indicator and see if it lights up.

    • If no LED indicator can be found, insert the storage device to a computer and check if it works.

  5. Properly insert the USB storage device to either a USB 3.0 or USB 2.0 port.
     
  6. Access the Razer Sila web UI by opening a browser and entering 192.168.8.1 or sila.razer.com on the address bar.

    web browser address with Sila url

  7. Go to “Storage”. 

    Sila web ui with storage highlighted

  8. Verify that the storage device is displayed.

    storage devices displayed in Razer Sila web UI

  9. Click “Detect” if the storage is not detected

    Detect button highlighted in Razer Sila web UI

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