How to fix 'Preview Disabled' error from a Razer Kiyo

Updated: 15-Oct-2025 | Answer ID: 1888
This article is a step-by-step guide on how to fix the "Preview Disabled" error from a Razer Kiyo.

Applicable models:

If Razer Kiyo is detected by Razer Synapse but the camera preview and other settings are disabled, your system has not recognized it as a camera.

Customize tab for Kiyo V2

Step-by-step process

  1. Go to the Device Manager and look for "Razer Kiyo" under the other device categories.
  2. Right-click on the Razer Kiyo and select "Uninstall Device".
  3. Check the "Delete this driver software for this device" and proceed with the uninstallation.
  4. Unplug and re-plug the Razer Kiyo into your system.
  5. In Device Manager, click "Action" > "Scan for hardware changes".
  6. Check if the Razer Kiyo has now been recognized as a camera.

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