How to gather Razer Synapse 2.0 logs from a Mac

Updated: 27-May-2025 | Answer ID: 1897
This answer will show you how to gather Razer Synapse 2.0 logs from Mac.

 

Razer Synapse 2 will continue to operate on existing PCs but cloud-related features will no longer be supported effective October 28, 2025.

Notes:

  • You can still log in with your Razer ID to access local profiles.
  • Existing settings, such as Profiles and Macros created before the sunset date, will remain stored locally.
  • You can manually export settings to another PC using Razer Synapse 2.
  • Cloud syncing of new settings to other PCs will no longer be supported.

To ensure a smooth transition, log in with your Razer ID and export any Profiles or Macros you want to keep.

See the answer below for details.

 

Razer Synapse logs are helpful information you need when doing troubleshooting for any issues you may experience with the software.

See the step-by-step instructions below on How to gather Razer Synapse 2.0 logs from a Mac

How to get Mac logs for OS 10.12 and below (Lower Version)

  1. Click on the Apple logo at the upper left-most side.

  2. From the list, select "About This Mac".

  3. Click on the "More Info" button.

  4. Another window will pop-up.Click on the "System Report" button.

  5. Save the file after the complete system info window appears

How to get Mac Logs for High Sierra OS 10.13 and above

  1. Click on the Apple logo at the upper left-most side.

  2. Click on the "System Report" button.

  3. Save the file after the complete system info window appears

  4. Compress the file and send the info.

How to get Console Log

  1. Go to Applications/Utilities, look for the Console application and then launch it.

  2. On the Console application UI, look for the FILES group, then select "system.log".

  3. Save a copy of this file and compress it.

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