The built-in keyboard or touchpad on my Razer Blade freezes, lags, or is not working

| Answer ID: 1918
This is a guide on how to fix the built-in keyboard or touchpad on your Razer Blade.

The issue could be caused by either a corrupted driver or a dirty keyboard or touchpad. Check if the keyboard or touchpad is clean and has no dirt or debris stuck under the keys. You can use a clean soft cloth (preferably a microfiber cloth) and compressed air to clean your keyboard or touchpad.

If the issue persists, follow the steps below:

Select applicable method

For the touchpad

Note: Be sure to install all the latest Microsoft® Windows System and Security Updates.

  1. Restart the device and check if the issue persists.

  2. Scan your device for viruses and spyware which can affect its performance.

  3. Verify if your touchpad is disabled. Right-click the "Windows" icon on your Desktop and navigate to Settings > Devices > Touchpad.

    Select Touchpad under Devices

  4. Under "Touchpad", toggle the switch on to enable the touchpad.

    Enable Touchpad

For the built-in keyboard

  1. Restart the device and check if the issue persists.

  2. Scan your device for viruses and spyware which can affect its performance.

  3. Update your device driver. Go to "Device Manager".

    Open Device Manager

  4. Expand "Keyboards".

    Click on Keyboards

  5. Right-click on "Razer Blade" and select "Update driver".

    Right-click on "Razer Blade" and select "Update driver"

  6. Complete the update and verify if the issue has been fixed. If the issue persists, re-install the device driver.

  7. Right-click on "Razer Blade" and select "Uninstall device". Complete uninstalling the device.

    Right-click on "Razer Blade" and select "Uninstall device"

  8. On the "Device Manager", click on "Scan for hardware changes". Your Blade should then detect and install the driver for your keyboard.

    Click Scan for hardware changes

  9. If the steps above did not resolve your issue and you have determined that the issue is with the Razer Blade, attempt to perform a system recovery or factory reset.

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