Check that:
- You are using the "Voucher Code" and not the "Transaction ID" on your transaction receipt.
- The voucher code is used on the correct RazerStore region. All codes are region restricted.
- You have entered the voucher code with the dashes included (if any).
- All blank spaces before and after the code are removed.
- The voucher code has not expired.
If the issue persists, please contact Razer Gold Customer Support with the following information:
- Razer Silver Transaction ID
- Region of RazerStore.com that you are accessing
- Code used to apply to your RazerStore shopping cart
- Full screenshot of the error message
