There is no internet connection when using an ethernet cable on my Razer Blade

Updated: 19-Sep-2025 | Answer ID: 1943
This article contains the troubleshooting steps on how to fix internet connection issues when using an ethernet cable.

 

Important: Ensure that you have installed all the latest Microsoft® Windows Operating Systems and Security Updates.

 

Step-by-step process:

  1. Make sure the ethernet cable is plugged in securely.

  2. Connect the ethernet cable to another computer to check if the issue is within the Razer Blade itself.

    • If the other computer has no internet connection:

      • Restart the modem/router.

      • Check the network cable is faulty.

      • If the issue persists and you still have no internet, contact your network service provider.

    • If the other computer has an Internet connection, proceed to the next step.

  3. Left-click "Start" and search "Network Connections".

  4. Select the “Network Troubleshooter” to have Windows attempt to automatically resolve the issue.

    Network Troubleshooting in Windows

  5. If the issue persists, click “Change Adapter Options”.

    Change Adapter Options

  6. Select the network you are attempting to connect to right-click it and select “Properties”.

    Select network and choose properties

  7. Locate and select “Internet Protocol Version 4 (TCP/IPv4)”.

  8. Make sure both IP and DNS addresses are obtained automatically.

    both IP and DNS addresses are obtained automatically

  9. Click “OK”.

  10. Restart the Razer Blade.

  11. If the issue persists, perform a system recovery or factory reset. See the answers below for more details.

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