If you experience unresponsive external devices or USB port, you may need to run the Windows Troubleshooter to identify the problem. To open the Windows Troubleshooter, follow the following steps:
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Click “Start” then select “Settings”.
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Navigate to "Update and Security" > "Troubleshoot" > "Hardware and Devices".
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Click “Run the troubleshooter”.
Note: The Troubleshooter will scan for issues and recommend steps to fix it.
If the troubleshooter cannot resolve the issue, follow these steps:
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Restart your device and verify if the issue has been resolved.
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Check if the problem is within the Blade by connecting the external devices to a different laptop or PC.
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If the external device is still having the issue, the external device may be defective.
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If the external device is working properly with the other device, connect the device to a different USB port.
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If the issue is not resolved, right-click on the “Start” button and select “Device Manager”.
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Expand “Universal Serial Bus controllers”, right-click “USB Root Hub (USB 3.0)” and select "Properties".
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Go to the “Power Management” tab. If the checkbox "Allow the computer to turn off this device to save power" is checked, uncheck it.
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If the issue still persists, re-install the USB driver.
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Under Device Manager, right-click USB Root Hub (USB 3.0) and select Uninstall. Proceed in uninstalling the USB driver.
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After the uninstallation is complete, select "Action" and click "Scan for Hardware changes". It will detect the USB port and reinstall the driver.
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Restart the Blade to complete the installation process and test the device.
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If the problem is not resolved, perform a system recovery or factory reset.
