How to fix the Razer Blade that is disconnecting from Wi-Fi or can't connect to Wi-Fi

| Answer ID: 1957
This article shows how to troubleshoot when the Razer blade disconnects from the Wi-Fi or unable to connect to the Wi-Fi.

Windows Network Diagnostics resolves most internet connection issues. If your Razer Blade is dropping your WiFi connection, follow these steps:

  1. Right-click the “Network” icon on the system tray at the bottom-right corner of your screen. 

  2. Select “Troubleshooting problem” to run a diagnostic and determine the problem.

  3. Follow the troubleshooting steps provided by the Windows Network Diagnostics to resolve the issue.

Note: Ensure Windows is up to date. See How to get the latest software and driver updates from Windows.

If you just updated Windows, please install the "Optional updates" under Settings > Windows Update > Advanced options.


If you are constantly getting disconnected from your Wi-Fi connection or unable to connect to your Wi-Fi, follow the steps below:

  1. Connect a different device (laptop or mobile phone) to the same network and check if the same issue occurs. If this is the case, then the issue is on your wireless router.

  2. Powercycle your wireless router. To do this, turn it off for 10 seconds and then turn it back on.

  3. If the issue persists, your router can be defective and needs to be replaced.

If the issue only occurs on your Blade and not on other devices, do the following:

  1. Restart your Blade and check if the issue still occurs.

  2. Run a complete computer scan. Some viruses and spywares can cause performance issues such as internet disconnection.

  3. If you still cannot connect to your wireless network, reinstall your wireless adapter:

    1. Go to “Device Manager”.

    2. Expand “Network Adapters”.

    3. Right-click the wireless adapter and select "Uninstall device".

    4. Proceed with the uninstallation process.

      Device Manager window highlighting the Uninstall device option under Network adapters

  4. Go to “Action” under “Device Manager”and click “Scan for hardware changes”.

    Device Manager window highlighting the Scan for hardware changes option under the Action tab

    Note: The Blade will detect your wireless adapter and automatically install it.

  5. Restart your Blade after the installation is finished.

  6. Try connecting to your Wi-Fi.

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