One known issue is when the keyboard won’t turn on or dim, and sometimes it has no Chroma lighting effect. This might be caused by outdated software or the device itself is defective.
Before calling for a replacement, we suggest that you do these following troubleshooting steps outlined below to check that this issue can be solved by simply updating Razer Synapse.
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Open Razer Synapse and check if the lighting effects are enabled.
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Uninstall Razer Synapse and install the latest version.
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Restart the device and check if the issue persists.
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If the steps above did not resolve your issue and you have determined that the issue is with the Razer Blade, attempt to perform a system recovery or factory reset.
