Razer mouse does not work properly after a surface calibration

Updated: 10-May-2026 | Answer ID: 1985
This article guides you on recalibrating your Razer mouse if it is not working properly after performing surface calibration.

If your Razer mouse is not functioning correctly after surface calibration, it is likely due to improper calibration. Recalibrate the sensor of your mouse to resolve this issue.

See the step-by-step instructions below on how to recalibrate your Razer mouse.

  1. Launch Razer Synapse 4.

  2. Select your mouse from the DASHBOARD.

  3. Click on “CALIBRATION”.

    Razer Synapse CALIBRATION

  4. Adjust the surface calibration by dragging the slider to set the desired TRACKING DISTANCE. The options are LOW, MEDIUM, and HIGH.

    Mouse Mat surface calibration tracking distance

  5. Additionally, you can check “Enable Asymmetric Cut-off” to dynamically adjust both the LIFT-OFF DISTANCE and LANDING DISTANCE across every surface.

    Mouse Mat surface calibration enable asymmetric cut-off

  6. Your mouse will apply your calibration settings immediately.

  7. After recalibration, test your mouse to ensure it is functioning correctly.

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