How to fix intermittent Bluetooth connection issues on a Razer Blade system

| Answer ID: 2013
This answer shows you how to fix intermittent Bluetooth connection issues on a Razer Blade system.

Below are the steps to fix intermittent Bluetooth connection issues on a Razer Blade.

Note: Ensure you have installed all the latest Windows operating system and security updates before proceeding.

  1. Click “Start” and select “Settings”.

  2. Go to Update & Security > Troubleshoot > Bluetooth.

  3. Click “Run the troubleshooter”.

    Troubleshoot window

    The troubleshooter will scan for Bluetooth issues and recommend steps for the fix.

Perform the following steps if the troubleshooter is unable to resolve the issue:

  1. Move closer to your device. Be sure that the Bluetooth devices are about 10 meters apart from each other.

  2. Remove obstructions and ensure you have a clear line of sight to your Bluetooth device to help improve your Bluetooth connection.

  3. Remove devices that interfere with your connection.

  4. Re-establish your Bluetooth connection.

    1. Go to Settings > Devices > Bluetooth & other devices.

    2. Click the device you want to remove then click “Remove device”.

    3. Reconnect your Bluetooth device and test.

  5. Connect your Bluetooth device to another device (mobile phone or laptop).

  6. Update your Bluetooth driver.

    1. Go to “Device Manager” and select “Bluetooth”.

    2. Right-click the Bluetooth driver “Intel(R) Wireless Bluetooth(R)”.

    3. Select “Update driver”.

      Bluetooth device right-click menu pane

  7. Restart your Razer Blade and your Bluetooth device.

  8. Reinstall your Bluetooth driver if the issue persists.

    1. Go to “Device Manager” and select “Bluetooth”.

    2. Right-click the Bluetooth driver “Intel(R) Wireless Bluetooth(R)”.

    3. Select “Uninstall device”.

      Bluetooth device right-click menu pane

    4. Click on the “Action” tab.

    5. Select “Scan for hardware changes”.

      Device Manager action tab menu pane

      Your Razer Blade will automatically detect and install your Bluetooth Driver.

    6. Restart your Razer Blade and check if the issue persists.

  9. Perform a system recovery or factory reset if the steps above did not resolve your issue.

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