Razer Phone restarts or reboots by itself

Updated: 08-May-2026 | Answer ID: 2017
These are the steps on how to resolve an issue with the Razer Phone rebooting or restarting on its own.

 

If the Razer Phone restarts on its own without any prompt, the issue is likely caused by an incompatible third‑party app or a software bug that may have been resolved in a recent update. To troubleshoot the issue, follow the steps below.

Note: Make sure the phone is sufficiently charged. You may also keep the device plugged in throughout the entire troubleshooting process.

  1. Boot the Razer Phone into Safe Mode.

  2. Observe the device for up to 24 hours to check if the issue persists.

If the phone functions normally while in Safe Mode, the problem is likely caused by a third‑party application. Consider uninstalling the most recently installed app before the issue started.

To boot to safe mode, follow the detailed instructions below.

For Android Version 9 (Pie)

After the reboot, the words “Safe mode” will be labeled on the bottom of the screen.

Safe Mode screen on an Android Pie

  1. Press and hold the power button.

  2. Touch and hold “Power off”on your screen.

    Power off option on an Android Pie screen

  3. Tap “OK” when asked if you want to reboot to safe mode.

    Reboot to safe mode pop-up window on an Android Pie screen

  4. If you are still experiencing the issue, check if you are running the latest software for the device. Ensure that your device is always up-to-date by performing a software update.

    Note: Steps may vary depending on your device’s operating system.

For Android Version 9 (Pie)

  1. Go to Settings > System.

    System option on an Android Pie screen

  2. Go to Advanced > System update.

    System update option under Advanced

  3. Tap “Check for update”.

    Check for update link under System Update

  4. Tap “Update Now” if an update is available.

  • If the issue persists, consider doing a factory data reset. To do that, follow the steps below:

    1. Before resetting your phone, first backup your data to Google Drive. Go to Settings > System.

      System update option under Settings

    2. Go to Advanced > Backup.

      Backup option under Advanced

    3. Toggle “Backup up to Google Drive” option on.

      Slider to enable or disable on the Backup page

    4. To reset your phone, go back to Settings > System, then tap “Reset options”.

      Reset options under System

    5. Tap on “Erase all data (factory reset)”.

      Erase all data under Reset options

    6. On the next window, tap “RESET PHONE”.

      RESET PHONE button under Erase all data

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