Cannot log in to Razer Synapse 2.0 after being offline for a while

Updated: 27-May-2025 | Answer ID: 3198
This article will provide you the steps on how you can resolve issues when you cannot log in to Razer Synapse 2.0 after being offline for a while.

 

Razer Synapse 2 will continue to operate on existing PCs but cloud-related features will no longer be supported effective October 28, 2025.

Notes:

  • You can still log in with your Razer ID to access local profiles.
  • Existing settings, such as Profiles and Macros created before the sunset date, will remain stored locally.
  • You can manually export settings to another PC using Razer Synapse 2.
  • Cloud syncing of new settings to other PCs will no longer be supported.

To ensure a smooth transition, log in with your Razer ID and export any Profiles or Macros you want to keep.

See the answer below for details.

 

Important: You must be able to log in to razerid.razer.com.

This issue can occur when the following are met:

  1. You were able to login to Razer Synapse 2.0 before.

  2. The "Stay signed in" option is unchecked upon login.

  3. Razer Synapse 2.0 is set to "Offline mode".

  4. You have updated your password on razerid.razer.com before going back online.

This results in the user being unable to login with the new password but still able to log in on razerid.razer.com.

To fix this error, follow the troubleshooting steps below:

  1. Exit Razer Synapse 2.0.

  2. Navigate to %LOCALAPPDATA%Razer\Synapse\Accounts.

  3. Delete the file "RazerLoginData.xml".

    delete Razerlogin file

  4. Run the Razer Synapse 2.0 app and attempt to login with your new credentials.

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