How To
How to set up the Razer Turret to work with the Razer Forge TV
In order to unlock the full potential of the Razer Turret with the Razer Forge TV, you need a third-party PC streaming solution. Razer recommends Remotr as it has the Razer Turret drivers built right in.
How do I wake up my Razer Forge TV using the Forge TV Remote app?
Once the app has successfully connected, press the "Back" arrow to wake up the Forge TV.
How can I adjust the green under glow light on the Razer Forge TV?
The configuration of the light is currently not possible. During sleep mode, the light will automatically dim when the device is in a low power mode.
How can I make my Android Forge TV Remote connect to Razer Forge TV faster?
Make sure the Android phone and Forge are on the same Wi-Fi network. If the Razer Forge TV is connected to Ethernet, make sure it is connected to the same router as the Android phone.
How can I reset Razer Forge TV?
The Razer Forge TV is an always-on device, just like most set-top boxes. To reset the micro-console, disconnect the power cable from the device and re-insert.
How can I uninstall apps on my Razer Forge TV?
From the Razer Forge TV micro-console, go to Settings > Applications > Uninstall.
How can I restore Forge TV to factory settings?
You can restore the Razer Forge TV to factory settings by going to Settings > Device > Storage & reset > Factory data reset > Factory data reset > Erase everything. If you have flashed a custom image on the Razer Forge TV using the Android Open-Source Project, visit Razer Forge TV Update for instructions and files needed to restore to factory settings.
How to clean your Razer devices
Razer devices are built to last extreme gaming sessions and productive work. However, dirt and grime can accumulate over time and can hamper performance and experience. See How to clean your Razer devices for more details and instructions.
Troubleshooting
I cannot register my Razer device because either the serial number or part number is not recognized
The most likely reason the product or part number is not recognized when you try to register your Razer products is that it does not contain the complete part or product number that matches the serial number. If available, refer to the original packaging for the complete part number. For more details, see I cannot register my Razer device because either the serial number or part number is not recognized.
My Razer device does not work correctly with a specific program or game
If you are experiencing issues with your Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application, then the program is likely the cause of the issue.
Why does the Android Forge TV Remote take a long time to establish a connection?
The Android Forge TV Remote will use Bluetooth to create a peer-to-peer connection if the Wi-Fi connection cannot be established. This Bluetooth connection can take longer to establish a connection because of the inherent limitations of Bluetooth. During the initial setup of the Razer Forge TV, the Android Forge TV Remote will use the Bluetooth connection since the network is not yet configured.
Why is the iOS Forge TV remote unable to connect to the Razer Forge TV?
Wireless interference can impede the connection to Razer Forge TV. Try eliminating additional wireless sources or move closer to the Razer Forge TV. You can also try resetting Bluetooth in the iOS settings by turning Bluetooth off and then on.
I have two iOS Forge TV Remote apps connected at the same time trying to use Razer Forge TV, but only one remote is working
The Forge TV Remote App was designed to be used with a single remote at a time. However, if this happens, close and swipe away all connected iOS Remote apps, then launch one.
Why is the iOS Forge TV Remote does not have a microphone input functionality like the Android version?
The iOS Forge TV Remote uses Bluetooth Smart (also known as Bluetooth Low Energy). Bluetooth Smart has a lot of benefits for a remote, including low latency, point-to-point connection, and low battery usage. Unfortunately, the Bluetooth Smart bandwidth is too low to support real-time voice functionality. You can use the voice function of the iOS keyboard to dictate text entry into text fields on Razer Forge TV. To do this, navigate to the Search text field, select it, open the iOS keyboard, select Voice and speak.
Why do some games that work on my smartphone do not work on Razer Forge TV?
The Razer Forge TV is designed to play controller-enabled games developed for Android TV. Refer to the Android TV section of the Google Play Store for a complete list of games and apps.
Why is the onscreen iOS keyboard does not appear when needed?
The keyboard is only available when the phone is set to English, and the Razer Forge TV is set to English. Any other combinations of languages that will result in the keyboard are disabled or hidden.
General Information
Where can I download the Forge TV Remote app?
The Forge TV Remote App is available for download at Google Play Store and Apple App Store.
Does Razer Forge TV require an internet connection?
Yes, Forge TV requires internet connectivity to experience the rich features of the device.
Is a Google account required for the micro console of the Razer Forge TV?
A valid Google account is required to complete the micro-console setup.
What audio and video media formats are supported on Razer Forge TV?
The following audio media formats are tested as a part of the Google CTS test cases and have all passed on the Razer Forge TV:
- Adaptive Multi-Rate Wideband (encode and decode)
- FLAC (encode only)
- MP3 (decode only)
- AAC (encode and decode)
- Vorbis (decode only)
- Adaptive Multi-Rate Narrowband (encode and decode)
The following video media formats are tested as a part of the Google CTS test cases and have all passed on the Razer Forge TV:
- AVC or H.264 (encode and decode)
- 3GPP or H.263 (encode and decode)
- mp4v-es (decode)
- VP8 (decode)
- VP9 (decode)
Does the Razer Forge TV support additional operating systems?
The Razer Forge TV runs on the Android 5.0 (Lollipop) operating system and currently does not support additional operating systems.
What peripherals are compatible with the Razer Forge TV?
The Razer Forge TV is compatible with the Razer Serval controller as well as compatible with Android TV Bluetooth and USB controllers.
What is the default output resolution of the Razer Forge TV and does it support 4K resolution?
Forge TV outputs at 1920p x 1080p @ 60Hz yet, it does not currently support 4K resolution.
Where can I buy Razer replacement parts and accessories?
To find a replacement for lost or damaged Razer parts, see Where to buy Razer replacement parts and accessories (Razer Nari Dongles, Basilisk Clutch, and more).
| Documentation | Language |
| User Guide (English) | English |
| User Guide (Spanish) | español |
| User Guide (French) | français |
| User Guide (German) | Deutsche |
| User Guide (Portuguese-Brazilian) | português |
| User Guide (Russian) | русский |
| User Guide (Traditional Chinese) | 繁體中文 |
| User Guide (Simplified Chinese) | 简体中文 |
| User Guide (Korean) | 한국어 |
| User Guide (Japanese) | 日本語 |
| Product | Warranty Period |
|---|---|
| Razer Systems and System Accessories | 1 year^ |
| Razer Phone and Phone Accessories | 1 year |
| Razer Mice | 2 years |
| Razer Keyboards and Keypads | 2 years^^ |
| Razer Headsets, Earphones and Earbuds | 2 years^^ |
| Razer Wireless Mouse and Mat Bundles | 2 years^^ |
| Razer Mouse Mats | 1 year^^^ |
| Razer Speaker Systems and Broadcaster Devices | 1 year |
| Razer Controllers | 1 year |
| Razer Routers | 1 year |
| Razer Monitors | 1 year |
| Razer Wearables (Smart Watches and Eyewear) | 2 years |
| Razer Gaming Accessories | 1 year^^^ |
| Razer Rechargeable Batteries for Wireless Devices | 1 year^^^^ |
| Razer Iskur | 3 years^^^^^ |
^^ Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).
^^^ Warranty period for Razer Firefly HyperFlux is 2 years.
^^^^ Products purchased prior to October 1st, 2018 maintain the original 6 month warranty.
^^^^^ Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery.
