How To
How do I set up the Razer Turret to work with the Razer Forge TV?
Use a third-party PC streaming solution to maximize the full potential of the Razer Turret with the Razer Forge TV. Razer recommends Remotr as it has the Razer Turret drivers built right in.
How do I wake up my Razer Forge TV using the Forge TV Remote app?
Press the "Back" arrow once the app has successfully connectedto wake up the Forge TV .
How can I adjust the green under glow light on the Razer Forge TV?
During sleep mode, the light will automatically dim when the device is in a low power mode and configuration of the light is not possible.
How can I make my Android Forge TV Remote connect to Razer Forge TV faster?
- Make sure the Android phone and Forge are on the same Wi-Fi network.
- If the Razer Forge TV is connected to Ethernet, make sure it is connected to the same router as the Android phone.
How can I reset Razer Forge TV?
Disconnect the power cable from the device and re-insert to reset the micro-console.
How can I uninstall apps on my Razer Forge TV?
From the Razer Forge TV micro-console, go to Settings > Applications > Uninstall.
How can I restore Forge TV to factory settings?
Go to Settings > Device > Storage & reset > Factory data reset > Factory data reset > Erase everything. If you have flashed a custom image on the Razer Forge TV using the Android Open-Source Project, visit Razer Forge TV Update for instructions and files needed to restore to factory settings.
How do I clean my Razer devices?
Razer devices are built to last extreme gaming sessions and productive work, but dirt and grime accumulate over time and hamper performance and experience.
See the answer below for detailed instructions.
Troubleshooting
I cannot register my Razer device because either the serial number or part number is not recognized
Registering your Razer device can be unsuccessful if it does not contain the complete part or product number that matches the serial number. Refer to the original packaging for the complete part number. See the answer below for detailed instructions on how to resolve this issue.
The Android Forge TV Remote take a long time to establish a connection
The Android Forge TV Remote will use Bluetooth during the initial setup to create a peer-to-peer connection and use the Wi-Fi connection when the network is already configured. This Bluetooth connection can takes longer to establish a connection because of the inherent limitations of Bluetooth.
The iOS Forge TV remote is unable to connect to the Razer Forge TV
Wireless interference can impede the connection to Razer Forge TV.
- Eliminate additional wireless sources
- Move closer to the Razer Forge TV.
- Reset Bluetooth in the iOS settings by turning Bluetooth off and then on.
I have two iOS Forge TV Remote apps connected at the same time trying to use Razer Forge TV, but only one remote is working
The Forge TV Remote App was designed to be used with a single remote at a time. If this happens, close and swipe away all connected iOS Remote apps, then launch one.
Why is the iOS Forge TV Remote does not have a microphone input functionality like the Android version?
The iOS Forge TV Remote uses Bluetooth Smart (also known as Bluetooth Low Energy). Bluetooth Smart has a lot of benefits for a remote, including low latency, point-to-point connection, and low battery usage. The Bluetooth Smart bandwidth is too low to support real-time voice functionality. Use the voice function of the iOS keyboard to dictate text entry into text fields on Razer Forge TV. To do this:
- Navigate to the Search text field.
- Select the iOS keyboard and open it.
- Select Voice and speak.
Why do some games that work on my smartphone do not work on Razer Forge TV?
The Razer Forge TV is designed to play controller-enabled games developed for Android TV. Refer to the Android TV section of the Google Play Store for a complete list of games and apps.
Why is the onscreen iOS keyboard does not appear when needed?
The keyboard is only available when the phone is set to English, and the Razer Forge TV is set to English. Any other combinations of languages that will result in the keyboard are disabled or hidden.
General Information
Where can I download the Forge TV Remote app?
Download at Google Play Store and Apple App Store.
Does Razer Forge TV require an internet connection?
Yes, Forge TV requires internet connectivity.
Is a Google account required for the micro console of the Razer Forge TV?
A valid Google account is required to complete the micro-console setup.
What audio and video media formats are supported on Razer Forge TV?
The following audio media formats are tested as a part of the Google CTS test cases and have all passed on the Razer Forge TV:
- Adaptive Multi-Rate Wideband (encode and decode)
- FLAC (encode only)
- MP3 (decode only)
- AAC (encode and decode)
- Vorbis (decode only)
- Adaptive Multi-Rate Narrowband (encode and decode)
The following video media formats are tested as a part of the Google CTS test cases and have all passed on the Razer Forge TV:
- AVC or H.264 (encode and decode)
- 3GPP or H.263 (encode and decode)
- mp4v-es (decode)
- VP8 (decode)
- VP9 (decode)
Does the Razer Forge TV support additional operating systems?
The Razer Forge TV runs on the Android 5.0 (Lollipop) operating system and currently does not support additional operating systems.
What peripherals are compatible with the Razer Forge TV?
The Razer Forge TV is compatible with the Razer Serval controller as well as compatible with Android TV Bluetooth and USB controllers.
What is the default output resolution of the Razer Forge TV and does it support 4K resolution?
Forge TV outputs at 1920p x 1080p @ 60Hz yet, it does not currently support 4K resolution.
Where can I buy Razer replacement parts and accessories?
See the answer below to find replacement parts and accessories.
| Documentation | Language |
| User Guide (English) | English |
| User Guide (Spanish) | español |
| User Guide (French) | français |
| User Guide (German) | Deutsche |
| User Guide (Portuguese-Brazilian) | português |
| User Guide (Russian) | русский |
| User Guide (Traditional Chinese) | 繁體中文 |
| User Guide (Simplified Chinese) | 简体中文 |
| User Guide (Korean) | 한국어 |
| User Guide (Japanese) | 日本語 |
| Product | Warranty Period |
|---|---|
| Razer Systems and System Accessories | 1 year^ |
| Razer Phone and Phone Accessories | 1 year |
| Razer Mice | 2 years |
| Razer Keyboards and Keypads | 2 years^^ |
| Razer Headsets, Earphones and Earbuds | 2 years^^ |
| Razer Wireless Mouse and Mat Bundles | 2 years^^ |
| Razer Mouse Mats | 1 year^^^ |
| Razer Speaker Systems and Broadcaster Devices | 1 year |
| Razer Controllers | 1 year |
| Razer Routers (expect Singtel) | 1 year |
| Razer Routers (Singtel) | 2 years |
| Razer Monitors | 1 year |
| Razer Wearables (Smart Watches and Eyewear) | 2 years |
| Razer Gaming Accessories | 1 year^^^ |
| Razer Rechargeable Batteries for Wireless Devices | 1 year^^^^ |
| Razer Iskur | 3 years^^^^^ |
^^ Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).
^^^ Warranty period for Razer Firefly HyperFlux is 2 years.
^^^^ Products purchased prior to October 1st, 2018 maintain the original 6 month warranty.
^^^^^ Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery.
