Tips to help you get started
How To
How do I connect the Razer Turret to my PC?
Connect via the bundled USB wireless 2.4 GHz adapter or through Bluetooth LE.
How do I maintain optimal key performance and responsiveness on my Razer keyboard?
- Use a clean, microfiber cloth and compressed air to clean your Razer keyboard or touchpad from dirt or residues.
- Update the drivers of your Razer device.
- Update your Razer Synapse software and Windows OS.
- Plug the Razer device directly into the computer and not into a USB hub. If it is already plugged into the computer, try a different USB port.
Note:
- For Razer Keyboards with two USB connections, make sure that both are plugged directly into the computer.
- For desktops, use the USB ports at the back panel.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for detailed instructions.
How do I optimize wireless performance when using the Razer Turret near USB 3.0 devices?
Use the included extension dock to separate your USB 3.0 and transceiver with as much distance as possible, or if your PC has a choice of USB 2.0 connectors, use the one on the opposite side of the PC away from the USB 3.0 connector and position your transceiver as close as possible to the Razer Turret.
Note:This is a broad-based known issue with the implementation of USB 3.0 and documented by Intel®.
General Information
Where can I download the Razer Turret app?
The Razer Turret App is available in the Microsoft Store.
Where can I find the USB dongle for my Razer Turret?
The USB dongle for the Razer Turret can be found in its convenient storage location inside the mouse.
Why does the Turret mouse feel like it sticks to the Turret lapboard mouse mat surface area?
That's because the mouse it is intentionally magnetized carefully to prevent the mouse from slipping away when playing at an angle while seated on the couch. The magnet is not very powerful and has been optimized to reduce friction during lift-off so moving the mouse feels natural and unobstructed.
What operating systems is the Razer Turret compatible with?
The Turret will work with any OS that supports keyboard and mouse input and BT LE if you are connecting via Bluetooth.
The chart below shows what the Razer Turret has currently been tested with:
| Documentation | Language |
|---|---|
| User Guide (English) | English |
| User Guide (Spanish) | español |
| User Guide (French) | français |
| User Guide (German) | Deutsche |
| User Guide (Portuguese-Brazilian) | português |
| User Guide (Russian) | русский |
| User Guide (Traditional Chinese) | 繁體中文 |
| User Guide (Simplified Chinese) | 简体中文 |
| User Guide (Korean) | 한국어 |
| User Guide (Japanese) | 日本語 |
Please see our warranty policy for a complete review of our warranty policy.
You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period).
| Product | Warranty Period |
|---|---|
| 2021 and Older Model Laptops | 1 yeara |
| 2022 and Newer Model Laptops | 1 yeara 2-year limited battery warrantya |
| Razer Viper Mini Signature Edition | 3 year |
| Razer Phone and Phone Accessories | 1 year |
| Razer Edge Gaming Handhelds | 1 year |
| Razer Mice | 2 years |
| Razer Keyboards and Keypads | 2 yearsb |
| Razer Huntsman Signature Edition | 5 years |
| Razer Headsets, Earphones and Earbuds | 2 yearsb |
| Razer Wireless Mouse and Mat Bundles | 2 yearsb |
| Razer Mouse Mats | 1 yearc |
| Razer Speaker Systems and Broadcaster Devices | 1 year |
| Razer Controllers and Chargers | 1 year |
| Razer Routers (except Singtel) | 1 year |
| Razer Routers (Singtel) | 2 years |
| Razer Monitors | 1 year |
| Smart Watches and Eyewear | 2 years |
| Razer Case Fans | 2 years |
| Razer Liquid Cooling | 2 years |
| Razer Power Supplies | 5 years |
| Razer Fan and RGB Controllers | 2 years |
| Razer Cases | 1 year |
| Razer System Accessories | 1 year |
| Razer Docks | 1 year |
| Wearable Air Purifiers | 1 year |
| Razer Gaming Accessories | 1 yearc |
| Razer Rechargeable Batteries for Wireless Devices | 1 yeard |
| Razer Gaming Chairs | 3 yearse |
| Chair Frame, mechanisms and armrests | Up to 5 years |
| Mesh backing and seat pan | Up to 1 year |
All new Products will have the Warranty Periods listed above, subject to applicable local law. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. Refurbished products not purchased from Razer.com will have a 90 day warranty period. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification.
Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. Razer does not offer a warranty for third-party products. If you need product or warranty support with your third-party product, please contact the product manufacturer. Please consult the product documentation provided by the product manufacturer for details.
If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification.
[a] If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. The Razer Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty.
[b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).
[c] Warranty period for Razer Firefly HyperFlux is 2 years.
[d] Products purchased prior to October 1st, 2018 maintain the original 6 month warranty.
[e] Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stitches of the upholstery.
