Razer Surround Support & FAQs

To set up Razer Surround:

1. Open Razer Synapse.
2. Go to Razer Surround tab.
3. Select the "On" option under Razer Surround label
4. Select your audio interface. This refers to the sound card, hardware, or audio device your headphone is plugged into. If you are using a USB Stereo headset, this would be the name of your USB device.

You can also calibrate your audio setup for optimal Surround Sound playback. Calibration in Razer Surround can be done manually through the Settings tab or via the "Calibration Wizard" link in the "Surround" tab.

To redeem your Surround Pro upgrade code:

1. Install both Razer Synapse and the standard version of Razer Surround.
2. Log in to Razer Synapse.
3. Click the green dot at the top of the main Razer Synapse window beside your email address.
4. Enter your activation code when prompted.

Connect the headset directly to the Razer Edge tablet to enable the selection of your headset device in Razer Surround.

Ensure the SWTOR headset is set as the default Playback Device in the Sound menu.

Check the Razer Surround icon in Razer Synapse.

• If the icon text reads "Razer Surround Pro" then Surround has already been upgraded. The users already using Razer Surround Pro will receive an e-mail with the activation code.
• If the icon reads "Razer Surround" and you were prompted that you will receive an activation code but still have not received it:

1. Check the "Spam" folder for the e-mail ID registered with your Razer account.
2. Add our e-mail address "donotreply@razerzone.com" to your e-mail safe senders list.

Razer Surround is intended to be used for the calibration of headphones and headsets. Speaker systems are not supported. Refer to your speaker's own configuration interface for the setup.

Yes. Go to the Razer Surround Settings tab in Razer Synapse and select “On” or “Off”.

Razer Surround can only work with sound that the game (or any other files and software with audio tracks) was programmed to produce. To reproduce the compelling audio experience intended by the producers, make sure your game or software is set to produce 5.1 or 7.1 audio.

Many games and applications that support 5.1 or 7.1 channel audio-only output surround audio when a 5.1 or 7.1 channel device is connected. Typically, these games output the audio in the same format (stereo/5.1/7.1) as the configuration of the default output device. Razer Surround creates a Virtual 7.1 Audio Device (this is the second device you see in your Windows Sound Controls) in order to extract 5.1 or 7.1 positional audio from the game, convert it to virtual surround that plays through your stereo headset.

Double processing of audio may affect your listening experience if more than one sound processing software is active in your system. Disable all other sound processing software aside from Razer Surround.

The default device is set back to your current output interface when Razer Surround is turned off,. This means that audio processing through Razer Surround is completely disabled and audio enhancements and equalizer settings are disabled along with it.