The Razer Blade battery is either not charging or not detected

| Answer ID: 393
This article provides instructions on how to troubleshoot battery issues on your Razer Blade.

Uninstall battery drivers to resolve this issue.

Before you begin, make sure you to check if the Battery Health Optimizer is enabled. When it is enabled, the battery will stop charging when it has reached the limit specified even though your device is still plugged in.


Step-by-step process

  1. Open Device Manager.

    Windows Device Manager

  2. Expand "Batteries".

    Expand Batteries drop-down menu

  3. Right-click on each ACPI-Compliant driver available and select uninstall.

    Uninstall ACPI-Compliant drivers

    Note: Leave other checkboxes unchecked, if there are any.
  4. Restart your Razer Blade after all the uninstallation processes are complete. Windows will automatically detect and reinstall the drivers upon reboot.

  5. Turn the Razer Blade off.

    Important: Do not leave to sleep or hibernate mode.

  6. Plug in and leave it charging for at least eight hours or overnight.

  7. Unplug the charger and power the Razer Blade on.

  8. Use the laptop in battery mode until it drains and powers down.

  9. Charge the laptop to full again.

  10. If the issue persists, collect the battery log and contact Razer Support. See How to export Windows Event Logs for more details.

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