Note: For a list of Razer.com order frequently asked questions (FAQs), check out https://www.razer.com/store-faq.
FAQs
How do I check my order status?
If you created an account when you checked out, you can view your order status at https://www.razer.com/my-account/orders. If you checked out as a guest, you need to check your email for order status.
If you have an account and you do not see your order in your order history, it is because you either checked out as a guest or use a different email when you placed the order.
How do I cancel my order?
If you were logged into your Razer ID account when you checked out and you would like to cancel your order, visit https://www.razer.com/my-account/orders within two hours from the time the order was placed and cancel your order. ** Note that after the 2-hour cancelation window, orders cannot be canceled either by customers or agents. **
My order shows it is been stuck at the border for several days now
If your order is held up at customs, it may take up to seven days for your order to clear customs. We do our best to ensure the timely delivery of your order.
What is your refund policy?
Review our Return and Refund Policy.
How do I return my purchase and track my return?
To initiate a return, click here. To view our return and refund policy, click here.
Once your item has been received into our system, we will process a refund within three business days of delivery. To view your return status, click here.
Review our Return and Refund Policies and Procedures for additional details.
