How to create and retrieve a memory dump on the Razer Blade

Updated: 02-Oct-2025 | Answer ID: 4101
This answer will show you how to create and retrieve a memory dump on the Razer Blade.

Every BSOD is accompanied by a memory dump. This means when Windows crashes, it dumps whatever it is holding in the system memory to a file and saves the file on your hard drive for debugging purposes. When enabled, a memory dump will be created after a BSOD occurs.

To enable a memory dump, follow the steps below:

  1. Open Control Panel > System and Security > System.

    System option under System and Security section on the Windows Control panel

  2. Select "Advanced system settings" under "Related settings".

    Advanced system settings under the Windows Control Panel Home

  3. Go to the "Advanced" tab.

  4. Click on "Settings" under "Startup and Recovery".

    Advanced tab in the System Properties window highlighting the Settings button

  5. Set the "Write debugging information" to "Complete memory dump".

    Complete memory dump option under System failure in the Startup and recovery window

  6. Set the directory to "%systemroot%\Minidump" and click "OK".

    Dump file setting under System failure in the Startup and recovery window

A memory dump is now enabled and a DMP file should be created when the system crashes.

 

To retrieve the memory dump file.

  1. Go to "C:\Windows\Minidump".

    The memory dump file shown in the C drive of your computer

  2. Send the file and attach it to the case.

    Note: A complete memory dump is the largest memory dump type as it contains a copy of all the data used by Windows in physical memory at the time of the crash. To reduce its size, you can zip the file before sharing. For a guide on how to upload files larger than 25 MB, see How to upload and share files larger than 25 MB with Razer Support.

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