Delivery times may vary depending on destination, but you can expect your repaired/replacement device to be shipped within 3 to 5 business days from the date the defective device was received by the repair center. See below for more detailed information.
As gamers ourselves, we know you want to get your gear back as soon as possible so you can resume the fun—which is why we think it’s important that you know what goes on behind the scenes.
Please click on the relevant service below for a full picture of how we do things:
IN-WARRANTY REPAIR
Repaired and shipped within 3 business days from when the defective device is received at our repair facility.
Stage 1: Pre-repair
- Ticket submitted
- Ticket reviewed and approved
- Pre-paid shipping label sent to customer (within 1 day of approval)
- Customer sends defective device
Stage 2: Repair
- Defective device received at repair facility
- Repairs on defective device
Stage 3:
Post-repair
- Repaired device shipped to customer
- Customer is notified
Counted from the day after the defective device is received by the repair facility to the date the repaired device is shipped
Stage 4: Delivery
- Repaired device is received by customer*
*Shipping times may vary depending on customer's location and weather conditions.
OUT-OF-WARRANTY REPAIR
Repaired and shipped within 5 business days from when repair fee is received. ONLY applicable for Razer laptops.
Stage 1: Pre-repair
- Ticket submitted
- Ticket reviewed and approved
- Payment request sent to customer for $99 diagnostic fee
- Diagnostic fee paid by customer
- Pre-paid shipping label sent to customer (within 1 day of approval)
- Customer sends defective device
- Defective device is received, diagnosed, and repair quote1 sent to customer
- Repair fee paid by customer
Stage 2: Repair
- Repairs on defective device2
Stage 3:
Post-repair
- Repaired device shipped to customer
- Customer is notified
Counted from the day after the out-of-warranty repair fee is received to the date the repaired device is shipped
Stage 4: Delivery
- Repaired device is received by customer4
1Repair quote is emailed 2 business days after the device is received and to be paid within 14 days. If no payment is received, the unrepaired device will be shipped back to the address provided.
2Repair time is dependent on repair parts availability.
3Does not include the day the defective device is received by the repair facility.
4Shipping times may vary depending on customer's location and weather conditions.
STANDARD REPLACEMENT
Replacement device is shipped within 3 business days from when the defective device is received at our repair facility.
Stage 1: Pre-replacement
- Ticket submitted
- Ticket reviewed and approved
- Pre-paid shipping label sent to customer (within 1 day of approval)
- Customer sends defective device
Stage 2: Replacement
- Defective device received at repair facility
- Replacement device shipped to customer
- Customer is notified
Counted from the day after the defective device is received by the repair facility to the date the replacement device is shipped
Stage 3: Delivery
- Replacement device is received by customer*
*Shipping times may vary depending on customer's location and weather conditions.
In-warranty repair/replace sample duration
Monday
Defective unit/Security deposit received
Tuesday
Repair/Replace
in progress
Day 1
Wednesday
Repair/Replace
in progress
Day 2
Thursday
Repair/Replace
completed & shipped
Day 3
Out-of-warranty repair sample duration
Monday
Repair fee received
Tuesday
Repair
in progress
Day 1
Wednesday
Repair
in progress
Day 2
Thursday
Repair
in progress
Day 3
Friday
Repair
in progress
Day 4
Saturday
Repair
completed & shipped
Day 5
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