Why is the video recording from the Razer Kiyo Pro flickering or banding?

| Answer ID: 4137
This is a troubleshooting step to fix flickering or banding video from the Razer Kiyo Pro.

Razer Kiyo Pro Support

Flickering or banding on the Razer Kiyo Pro is possibly caused by the capture frequency or frame rate that does not match the powerline frequency of the light source. Adjust the PowerLine Frequency of the Razer Kiyo Pro to resolve this issue.

Here is a step-by-step process on how to fix the video recording from the Razer Kiyo pro when it is flickering or banding.

  1. Launch Razer Synapse.
  2. Select the Razer Kiyo Pro from the “DASHBOARD”.

    Select device Kiyo Pro from Dashboard

  3. Navigate to the “CUSTOMIZE” tab, then click on "Advanced Settings".

    Select Advanced Settings

  4. Choose a "PowerLine Frequency (Anti-Flicker)" setting that matches the lighting or powerline frequency.

    PowerLine Frequency

  5. Click “OK”.

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