Applicable Model:
Firmware v1.03.00_r1
- https://rzr.to/8r187 | December 20, 2019
- Fixed an issue where the device sometimes stops working after a restart or waking up from sleep.
- Fix the issue where the device will not function when performing PM operation if connected through a USB 3.0 Hub.
Follow the detailed instructions below to run the updater on your device.
Step-by-step Process
Before you start
-
Ensure your laptop is plugged into a wall outlet and not just running on battery before proceeding.
-
Save all files and close all programs.
-
Download the latest driver.
Update process
-
Run the updater as shown below:

-
You may be prompted to confirm changes on your device by the User Account Control. Click "Yes" to confirm these changes.

-
Click "NEXT" to proceed. The installer will close all running Razer applications if you have not done so yet.

-
Connect the device to the computer and click "UPDATE".

-
Wait until the update process is complete. Do not interrupt.

-
When the update is complete, click "CLOSE".

Is this answer helpful?
Before you start
-
Ensure your laptop is plugged into a wall outlet and not just running on battery before proceeding.
-
Save all files and close all programs.
-
Download the latest driver.
Update process
-
Run the updater as shown below:

-
You may be prompted to confirm changes on your device by the User Account Control. Click "Yes" to confirm these changes.

-
Click "NEXT" to proceed. The installer will close all running Razer applications if you have not done so yet.

-
Connect the device to the computer and click "UPDATE".

-
Wait until the update process is complete. Do not interrupt.

-
When the update is complete, click "CLOSE".

Is this answer helpful?
Update process
-
Run the updater as shown below:

-
You may be prompted to confirm changes on your device by the User Account Control. Click "Yes" to confirm these changes.

-
Click "NEXT" to proceed. The installer will close all running Razer applications if you have not done so yet.

-
Connect the device to the computer and click "UPDATE".

-
Wait until the update process is complete. Do not interrupt.

-
When the update is complete, click "CLOSE".
