How to troubleshoot and resolve the display error on Razer laptops when using GPU-intensive programs or games

Below are the steps to resolve a display error on Razer laptops when using GPU-intensive programs or games.

1. Restart then test the device.

2. Ensure Windows is up to date. See How to get the latest software and driver updates from Windows.

   If you just updated Windows, please install the "Optional updates" under Settings > Windows Update > Advanced options.

3. Ensure your graphics driver is up to date.

   Important: Install graphics driver updates that are made available only via Windows Update.

4. Check if the issue persists on all games or a specific game.

5. If the issue only occurs on a certain application or game, do the following:

   • Ensure the device specifications meet the system requirements of the game or application.
   • Reinstall the game or application.
   • Check if this is a common issue and see if a fix is available on other users.

6. Restart then test the device again.

7. Adjust the screen resolution to match the screen resolution of the game or application.

8. Reinstall the updated graphics driver. This is to eliminate the possibility of a corrupt installation.

9. Perform a system recovery or factory reset.