Razer Thresher Ultimate for Xbox One series headset and transmitter are connected but no audio is coming out

Updated: 21-Sep-2025 | Answer ID: 512
This article provides instructions on how to troubleshoot no audio issue on Razer Thresher Ultimate for Xbox One.

 

Step-by-step process

  1. Check if the Razer Thresher Ultimate for Xbox One | RZ04-01480 or Razer Thresher for Xbox One | RZ04-02240 headset is properly paired to your audio hub.

  2. Make sure that the optical cable is correctly plugged in from the optical input on the audio hub to the optical output of your console device.

  3. Check if the sound settings are configured correctly:

    1. Go to All Settings > Display & Sound > Audio Output.

    2. Select "Bitstream Out" under Optical Audio.

    3. Select "Dolby Digital" under Bitstream Format.

    4. Select "Stereo Uncompressed".

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