How to fix a Razer headset with hissing, static, buzzing, or no sound while using 7.1 Surround Sound

Updated: 20-Nov-2025 | Answer ID: 5272
This answer will show you how to fix a Razer headset with hissing, static, buzzing, or no sound while using 7.1 Surround Sound.

If you experience sound issues on your Razer headset such as hissing, static, or buzzing while 7.1 Surround Sound is enabled, perform the following steps to resolve the issue:

  1. Open Control Panel > Hardware and Sound > Sound.

    Sound option under Hardware and Sound in the Control Panel

  2. Right-click on “Speakers 7.1 Surround Sound” and select “Properties”.

    Properties option on the Speakers under Sound

  3. Go to the “Advanced” tab.

  4. Uncheck all options under “Exclusive Mode” and “Signal Enhancements”.

    Checkboxes under Advanced tab in the Speakers Properties page

  5. Click “Apply” then “OK”.

    OK and Apply button in the Speakers Properties window

    The sound quality issues on your Razer headset while using 7.1 Surround Sound should now be resolved.

If there is no sound coming from your Razer headset even if 7.1 Surround Sound is enabled, do the following:

  1. Go to Settings > System > Sound.

  2. Ensure "Speakers (7.1 Surround Sound)" is selected as the default output device in the Windows Sound settings.

    Speakers option under Sound in the Settings page

  3. Launch the 7.1 Surround Sound software.

  4. Select the output device where you would like to apply 7.1 Surround Sound on.

    Output device option on the 7.1 Surround Sound software

  5. If the issue persists, open Control Panel > Hardware and Sound > Sound.

  6. Right-click on your output device and select “Properties”.

  7. Go to the “Advanced” tab.

  8. Ensure that the selected “Default Format” is within the range that the 7.1 Surround Sound supports.

    Default format options under Advanced tab in the Speakers Properties window

    No sound issue on your Razer headset while using 7.1 Surround Sound should now be fixed.

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