My Razer BlackShark V2 Pro is not working after a firmware update

Updated: 29-Mar-2023 | Answer ID: 5373

This article provides instructions on how to resolve the firmware update issue on your BlackShark V2 Pro.

 

Below are the steps to resolve the issue.

  1. Ensure the dongle and headset are plugged into the PC directly. Do not use any USB hubs or extensions.

  2. Launch the firmware updater and try to update the firmware again.

  3. Ensure the update process is not interrupted until completion.

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