This issue can be caused by an incorrect setting. To resolve this, ensure that the USB ports are not in hibernation mode. Follow the steps below:
- Go to your Windows “Device Manager”.
- Click the > sign next to Universal Serial Bus Controllers.
- Right-click on any “Root Hub” and select “Properties.”
- Click the "Power Management" tab and ensure that “Allow the computer to turn off this device to save power” is unchecked.
- Proceed to do this under each Root Hub.
- Right-click on the "Battery" icon on your system tray at the bottom left of your desktop.
- Select "Power Options".
- Click "Choose when to turn off the display".
- Click "Change advanced power settings".
- Navigate through Sleep > Hibernate after > Plugged in (Minutes). Make sure that you choose "Never.
- Click "Apply" to save your changes then click "OK" to close the window.