My Razer Phone is not producing any audio or sound

If the Razer Phone is not producing sound on its speakers, check if your phone is low volume or on mute.

Note: Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date. Navigate to Settings > System > Advanced > System update >  Check for update.

1. Increase the volume by pressing the top button on the left side of the phone. Alternatively, adjust the sound in the phone’s settings.

2. Make sure that the audio settings are correct, and the device is not muted.

   1. Check if the “Media” and “Ring” volume slider is at its maximum for testing.

   2. Go to Settings > Sound.

   3. Test your device by playing music or by calling your phone.

3. If the issue persists, perform a hard reset.

4. After rebooting, test the device by playing any music or video.

5. If the above steps are unable to solve the issue, backup your files and perform a factory reset on your Razer Phone.