Razer Hammerhead True Wireless Features and Basic Troubleshooting

Updated: 21-Sep-2025 | Answer ID: 551
This article shows the features and basic troubleshooting on the Razer Hammerhead True Wireless.
Features
The Razer Hammerhead True Wireless has a Compatibility mode feature that enables the earbuds to work with devices that may have connectivity issues otherwise. These devices may not have implemented all protocols of the Bluetooth standard in terms of packet size. By default, the setting will be in the “OFF” position to allow for the best wireless performance. The setting can be adjusted via the smartphone application.
 
The following devices need compatibility mode enabled:

  1. Apple MacBook Pro with macOS 10.15

  2. Huawei phones running Android 10

  3. Meizu Pro 7 Plus

  4. RedMi Note 4

Note: After switching from “OFF” to “ON” position or vice versa, the earbuds will disconnect for about four to six seconds. Please wait for the earbuds to reconnect before attempting to play music or any type of media.
Gaming mode is also another feature available on the Razer Hammerhead True Wireless. To activate it, triple-tap either left or right function buttons then hold the last tap for at least two seconds. Repeat the same gesture to disable gaming mode.

Troubleshooting issues with your Razer Hammerhead True Wireless
The Razer Hammerhead True Wireless earbuds can sometimes appear as still connected to the phone even while enclosed inside the charging case. This can sometimes happen if the Razer Hammerhead True Wireless charging case does not have enough power to charge the earbuds (LED indicator is blinking RED). To turn off the earbuds, please try the following options:

  1. Recharge the case by plugging it into a power source using the included USB cable. When the case has enough power to charge the earbuds, they will turn off.

  2. If you do not have access to a charger and just want to turn off the earbuds, tap and hold both earbuds until you hear the “pairing” voice prompt. Then, tap one of the earbuds three times and hold the last tap for two seconds or until you hear the “power off” voice prompt.

You can also check out the video guide on How to use the Razer Hammerhead True Wireless (pairing, skipping songs, charging, changing volume, and more).

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