The error "the computer restarted unexpectedly... " is encountered when powering up for the first time

Updated: 22-Sep-2025 | Answer ID: 5534
This answer will show you what to do if you encounter the error message "the computer restarted unexpectedly... ".

Some users have reported that they encountered the error “The computer restarted unexpectedly... " when they power on their Razer Blade laptop for the first time. The system will keep booting up to this screen and is unable to go to Windows even when the user hits “OK” on the error message.

Shot of the pop-up error saying Computer restarted unexpectedly

This issue is likely due to the first boot up session that took longer and was interrupted by a forced shutdown or a restart.

To resolve this, do a F9 system recovery:

  1. Plug the Razer Blade to its charger.
  2. Press the F9 key while your system is booting up.
  3. Follow the on-screen instructions until Windows is back to the factory default settings.

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