How to get MSinfo logs

Updated: 22-Sep-2025 | Answer ID: 5535
This article contains steps on how to get the MSinfo logs from your Windows computer.

In the event that all basic troubleshooting has been exhausted but you still experience a Razer Synapse issue, you can gather MSinfo logs from your computer and send them to Razer Support. To do this, do the following:

  1. Press Windows Key + R.

  2. Type “MSInfo32” and press “Enter”.

    Open with Windows Key + R

  3. Click “File” in the MSInfo diagnostic window, then “Export" as .txt.

    MSInfo diagnostic window

  4. Choose “Desktop” when the "Export As" window appears.

  5. Name the file and click “Save”.

    Creating filename and save

  6. Send the file to Razer Support.

Using the same method, also send the following files:

  • C:\Windows\inf\setupapi.app.log
  • C:\Windows\inf\setupapi.dev.log

Note: If the size of your MSinfo file is greater than 5 MB, compress the file using a utility such as 7-zip, which should allow the attachment to be downloaded by our system.

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