Black screen is encountered on OBS and XSplit with the Razer Ripsaw HD

Updated: 20-Feb-2025 | Answer ID: 577
This article provides the troubleshooting steps if you have a Black screen on OBS and XSplit with the Razer Ripsaw HD.

Black screen or no display issues can be caused by a variety of reasons. Follow these steps to identify the cause and resolve the issue:

  1. Ensure that the source is connected to the correct port.
  2. If you are capturing a game from your gaming console, ensure that the HDMI cable is plugged into the HDMI output port of the game console and HDMI input port on the Razer Ripsaw HD | RZ20 -02850 capture card.
  3. If you experience issues when using screen capture software on a laptop or multi-GPU system, ensure that the appropriate application services are running using the same GPU as the game or program being captured.

Refer to the links below for more details on the specific software:,

OBS: https://obsproject.com/wiki/Laptop-Troubleshooting

XSplit: https://support.xsplit.com/en/article/fixing-sources-that-only-display-black-1r93ov5/

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