Effective February 3, 2026, Razer Synapse 3 will no longer receive updates or support cloud services. After this date, cloud syncing of configurations across PCs using the same Razer ID will be disabled.
Note: Your installed devices will continue to be configurable in Razer Synapse 3. However, if you uninstall these devices completely, you will need to upgrade to Razer Synapse 4 to continue customization.
Download Razer Synapse 4 and migrate your existing Razer Synapse 3 profiles using the Profile Migration Tool to retain access to your configurations. See How to migrate your Razer Synapse 3 Profile to Razer Synapse 4 for instructions.
Device Detection Troubleshoot Tool Guide
If your devices are still not detected by Razer Synapse even after troubleshooting, you can use the Device Detection Troubleshoot Tool to help resolve the issue.
Tool version v1.0.0.8
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https://rzr.to/P4gykm | March 17, 2021
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Changed the product ID to Razer Synapse
STEP-BY-STEP PROCESS
Important: Complete every step.
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Ensure the device is detected on Windows Device Manager. Then, proceed with using the Device Detection Troubleshoot Tool.
Note: Contact Razer Support if the device under warranty period is not detected on Windows Device Manager.
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Download the Device Detection Troubleshoot Tool.
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Unzip the file.
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Open the “Release” folder.
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Right-click on the “Device Detection Troubleshoot Tool” application and select “Run as Administrator”.
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Follow the on-screen instructions.
Note: Plug in your devices before reinstalling Razer Synapse.
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Ensure the device is detected on Windows Device Manager after Razer Synapse 3 is installed.
Note: Contact Razer Support if the device under warranty period is not detected on Windows Device Manager.
