How to resolve 7.1 Surround Sound issues on the Razer Kraken

Updated: 20-Nov-2025 | Answer ID: 5811
This is a step-by-step guide on how you can resolve 7.1 Surround Sound issues with your Razer Kraken headset.

This is a step-by-step guide on how you can resolve 7.1 Surround Sound issues with your Razer Kraken headset. This solution can be performed on any Razer Kraken headset activated with the 7.1 Surround Sound application.

Note: Ensure 7.1 Surround Sound is activated before troubleshooting any issues.

Select audio issue

Distorted Audio or Unwanted Noise

  1. Open the Control Panel. There are two most common ways to do this:

    • Enter “control panel” in the search function.

      Search and Open Control

    • Press “Windows key + R” keys on your keyboard then type “control panel” and click “OK”.

      Open Control Panel in the Run console

  2. In the Control Panel, click on “Hardware and Sound”.

    Select Hardware and Sound

  3. Click “Sound”.

    Click Sound

  4. Click on “7.1 Surround Sound”, then click on “Properties”.

    Select Speakers - 7.1 Surround Sound and click Properties

  5. Click on the “Advanced” tab of the Speaker Properties.

    Select Advanced in Speaker Properties

  6. Uncheck all options under “Exclusive Mode” and “Signal Enhancements”, then click “OK”.

    Uncheck all options under Exclusive Mode and Signal Enhancements and click OK

The unwanted noise or distorted audio issue should be resolved.

Very Low or No Audio

  1. In the Control Panel, click on “Hardware and Sound”.

    Select Output Device

    The very low or no audio issue should be resolved.

If the step above does not resolve the issue, perform the following:

  1. Open the Control Panel. There are two ways to do this:

    • Enter “control panel” in the search function.

      Search and Open Control Panel

    • Press “Windows key + R” keys on your keyboard then type “control panel” and click “OK”.

      Run Control Panel

  2. In the Control Panel, click on “Hardware and Sound”.

    Select Hardware and Sound

  3. Click “Sound”.

    Select Sound

  4. Check the properties of “7.1 Surround Sound” and your default output device.

    • 7.1 Surround Sound

      1. Select Speakers - 7.1 Surround Sound, then click on Properties.

      2. Click on the Advanced Tab.

        Select Speakers - 7.1 Surround Sound and click on Properties

    • Default Output Device

      1. Select your default output device (Speakers – Realtek Audio), then click on Properties.

      2. Click on the Advanced Tab.

        Select your default output device (Speakers – Realtek Audio) and click on Properties

  5. Click on the “Advanced” tab of the speaker properties.

  6. Ensure both 7.1 Surround Sound and the default output device have the same frequency (Hz) values under “Default Format”.

    Ensure both 7.1 Surround Sound and the default output device have the same frequency (Hz) values under “Default Format”

    Note: 7.1 Surround Sound can only support up to 48000 Hz, so your default output device should match it.

    Your very low or no audio problem should be resolved. You should be able to hear your audio from your system.

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