Error activating a code for the first time
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Error shows code has already been used
If the code has already been used, log into 7.1 Surround Sound with your Razer ID email address.
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Error shows it's an invalid code
Make sure you've entered the code properly with the correct characters. For example, "0" can either be the number zero or the uppercase letter "o", and "I" can either be the uppercase letter "i" or the lowercase letter "L".
I need a new activation code
I lost my activation code
If you have previously used the activation code, you do not need to reactivate. You can log into 7.1 Surround Sound with the Razer ID email that was used to activate the code.
I over-scratched my code activation card
You can still get an activation code by email when you've lost or over-scratched your activation code card if you register your eligible Razer device.
My Razer headset did not come with an activation code
If you purchased one of the headsets on the list below, you will receive an activation code via email when you register the device. If your headset is not listed, please visit our 7.1 Surround Sound page.
Devices bundled with 7.1 Surround Sound activation code:
- Razer Barracuda X (RZ04-0380) - Product registration
- Razer Base Station V2 Chroma (RC21-0151) – Product registration
- Razer BlackShark V2 X (RZ04-0324) - Scratch card
- Razer Kaira X (RZ04-0397) - Product registration
- Razer Kraken (RZ04-0283) - Product registration
- Razer Kraken X (RZ04-0289, RZ04-0295, RZ04-0296) - Scratch card
- Razer Kraken V3 X (RZ04-0375) - Product registration
I didn't receive an activation code after registration
Please check the junk/spam folder in your email. If you still need to contact us, make sure to have your device serial number when you contact us for support.